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An employee can be faced with difficulties of a legal nature that can impact his or her personal, family and professional life. As part the EAP, the employee can benefit from a number of appointments in order to answer some legal concerns (the number of meetings is determined in each company's EAP contract agreement).
The difficulties for which an employee (or family member, if such service is available according to their contract) generally ask for assistance fall under one of two categories:
  • Legal problems of a civil nature (such as divorce, bankruptcy, etc.);
  • Legal problems of a criminal nature.
Once the case file is opened, the employee or family member (if such service is available according to their contract) is given assistance as part of the program (the number of hours allocated with a professional having been previously established by the employer) through various services according to their personal schedule and preferences: 
  • Meetings at the professional's office (by appointment);
  • Telephone consultation;
  • Secure tele-consultation via the Internet.
Once the intervention has been completed, the employee or family member will be asked to complete a confidential satisfaction survey concerning the services received. Relais Expert-Conseil has always taken into account every comment received in our continuous efforts to offer services of the highest quality possible.
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