Crisis management
Help and support – lockout, strikes and work-related conflicts
Relais Expert-Conseil has developed a solid expertise in coaching businesses and organizations experiencing difficult labour relations leading to lockouts, strikes and/or other work-related conflicts.
These difficult situations bring about considerable challenges and impact human resource management on many levels. The multidisciplinary team at Relais Expert-Conseil has developed a unique expertise with regards to organizational psychology and labour relations associated with these issues and can play a strategic, advisory role in such matters.
Lockouts, strikes and/or labour disputes require special attention and a customized action plan with measurable results. For many years, Relais Expert-Conseil has coached a number of businesses in successfully reintegrating their workforce and in supporting leaders and decision-makers in planning, structuring and coordinating the best management and prevention strategies after a lockout, strike or conflict.
These difficult situations bring about considerable challenges and impact human resource management on many levels. The multidisciplinary team at Relais Expert-Conseil has developed a unique expertise with regards to organizational psychology and labour relations associated with these issues and can play a strategic, advisory role in such matters.
Lockouts, strikes and/or labour disputes require special attention and a customized action plan with measurable results. For many years, Relais Expert-Conseil has coached a number of businesses in successfully reintegrating their workforce and in supporting leaders and decision-makers in planning, structuring and coordinating the best management and prevention strategies after a lockout, strike or conflict.
Our services include:
- Analyzing and diagnosing the situation;
- Developing and implementing action plans;
- Training and preparing managers;
- Preparing welcome meetings when employees return;
- Providing employee assistance and support programs during the reintegration phase;
- Assessing work climate indicators;
- Setting up joint committees;
- Strategic planning;
- Expert advice;
- Etc.
Crisis and post-traumatic interventions
In addition to managing crisis situations under Employee Assistance Programs (EAP), Relais Expert-Conseil also offers support for the management of complex emergency situations:
- An employee has committed suicide during the weekend and you are unsure how to announce it to your team...
- You are concerned that some members of your team may be very upset to hear of a colleague’s absence due to a serious illness...
- An accident has occured on the assembly line, the injured employee was transported by ambulance and witnesses are in shock...
- You must announce to your employees the imminent closure of the plant... An employee has reported to work intoxicated and has been physically violent toward a colleague...
In contact with the management team, Relais Expert-Conseil will :
In such situations, Relais Expert-Conseil ensures a rapid response by skilled professionals experienced in emergency and high-risk interventions. The assistance provided to managers and employees may take the form of:
- respond quickly to questions and concerns;
- identify and understand the needs;
- inform and prepare the managers to understand the crisis and its stages;
- provide support to manage the different stages of the crisis.
- Psychological post-traumatic debriefing sessions;
- Individual support meetings;
- Information and awareness sessions regarding the problems encountered;
- Implementation of an emergency hot line as well as an assistance and support program for employees;If needed, referral toward specialized resources before the onset of post-traumatic symptoms.
